At StyleBuzz, we are committed to providing exceptional customer support and ensuring a seamless shopping experience. Our support policy outlines the various ways we assist our customers and address their needs.

1. Customer Support Channels

We offer multiple channels through which customers can reach our support team:

• Email Support: For any inquiries, issues, or support needs, you can email us at support@stylebuzz.shop. We aim to respond to all email inquiries within 24 hours.
• Phone Support: Our customer service representatives are available to assist you via phone at [Customer Service Number]. Phone support is available Monday to Friday, from 9:00 AM to 6:00 PM (local time).
• Live Chat: For immediate assistance, you can use our live chat feature available on our website. Live chat support is available during business hours.
• Help Center: Visit our Help Center on the website for answers to frequently asked questions, troubleshooting guides, and other helpful resources.

2. Types of Support Provided

• Order Inquiries: Assistance with placing orders, checking order status, and tracking shipments.
• Product Information: Detailed information about our products, including specifications, availability, and usage.
• Account Management: Help with account creation, login issues, password resets, and updating account information.
• Returns and Refunds: Guidance on initiating returns, processing refunds, and handling exchanges as per our Return Policy.
• Technical Support: Assistance with any technical issues related to our website, including navigation, payment processing, and other online functionalities.

3. Response Times

We strive to provide prompt and efficient support to our customers:

• Email Inquiries: Responses within 24 hours.
• Phone Support: Immediate assistance during business hours.
• Live Chat: Immediate assistance during business hours.
• Help Center: Self-service resources available 24/7.

4. Support for Premium Members

Premium members receive priority support, including:

• Dedicated Support Line: Access to a dedicated support phone line for faster service.
• Extended Support Hours: Extended phone and live chat support hours for premium members.
• Priority Email Support: Priority email handling with faster response times.

5. Feedback and Complaints

We value your feedback and strive to improve our services continuously:

• Feedback Submission: You can provide feedback or suggestions via email at feedback@stylebuzz.shop.
• Complaint Resolution: If you have a complaint, please contact our customer service team. We aim to resolve complaints within 48 hours.

6. Service Limitations

While we aim to provide comprehensive support, there are some limitations:

• Third-Party Products: For issues related to third-party products, we may direct you to the manufacturer's support.
• Business Hours: Our support is available during specified business hours. Inquiries received outside these hours will be addressed the next business day.
• Geographical Limitations: Support services may vary based on your location and the availability of specific support channels.

7. Updates to Support Policy

We may update this support policy periodically to reflect changes in our services and customer needs. Any updates will be posted on our website.

Contact Information

For any questions or support needs, please contact us at:

• Email: returns@stylebuzz.shop
• Phone: [+91.9045632585]
• Address: [Sahibabad Industrial Area Site 4, Sahibabad]

Thank you for shopping with StyleBuzz! We appreciate your business and are here to assist you with any support needs.